AI & Business Automation Company in Dubai
Most AI projects in the region stall because they were sold as technology rather than as an outcome. We start from the opposite end: which hours does your team lose every week, and which of them can software take back. Then we build only what serves that answer.
How we engage
- Paid two-week discovery producing scope, architecture and a fixed price
- Delivery in two-week increments to a staging URL you can open anytime
- Named technical lead for the whole engagement, Gulf Standard Time hours
- Source, infrastructure and documentation yours from the first commit
What changes for your business
We scope against results you can measure in a quarter, not capabilities you can put on a slide.
Response time
First reply to an inbound WhatsApp or web lead in seconds, at 2am and during Eid, without adding headcount.
Team hours returned
Quotation, approval and data-entry work handed to software so your people spend the day on judgement calls instead of copy-paste.
Leads that stop leaking
Every enquiry captured, qualified, routed and chased in your CRM — instead of dying in a personal WhatsApp thread.
Answers you can trust
Retrieval-grounded, citation-backed responses with hard refusal paths, so the assistant says “I don't know” rather than inventing a price.
Everything inside AI & Automation
Each area below is delivered in production today. Where a discipline has its own depth, it links to a full service page.
WhatsApp is not a side channel in the UAE — for most consumer and SME-facing businesses it is the primary one. An AI agent on the WhatsApp Business Platform answers, qualifies and books around the clock, in Arabic and English, and hands to a human the moment the conversation needs one.
- Official WhatsApp Business Platform integration with verified green-tick sender
- Arabic, English and code-switched conversation handling with Gulf-dialect tolerance
- Lead qualification, booking and payment-link flows wired to your CRM
- Seamless human handover with full transcript, and agent-availability awareness
- Catalogue, order-status and FAQ answering grounded in your real data
- Template-message campaigns and re-engagement inside Meta's policy limits
Typical result: first response under 30 seconds, 60–70% of routine enquiries closed without a human.
The most expensive leak in most UAE sales teams is not lost deals — it is leads that were never worked. We wire your channels into one pipeline with enforced ownership, automatic routing and follow-up that fires whether or not anyone remembers.
- Unified capture from WhatsApp, web forms, calls, Meta and Google Ads into one pipeline
- Automatic lead scoring, deduplication and territory or product-line routing
- SLA timers with escalation when a lead sits untouched
- Sequenced follow-up across WhatsApp, email and SMS, with quiet hours respected
- HubSpot, Zoho, Salesforce, Dynamics and Odoo implementation and integration
- Pipeline and attribution dashboards management will actually open
Typical result: lead response time cut from hours to minutes, and no enquiry older than its SLA.
Your policies, contracts, product specs and past projects hold the answers your team keeps interrupting each other for. A retrieval assistant makes that searchable in plain language — with permissions respected and every answer citing its source.
- Retrieval over SharePoint, Google Drive, Confluence, email and your own databases
- Answers with inline citations to the source document, page and revision
- Access control inherited from your existing permissions — no data leaks between teams
- Arabic and English documents in one index, including scanned Arabic PDFs via OCR
- Freshness handling so superseded policies stop being quoted
- Evaluation suite built from your team's real questions, re-run on every change
Typical result: onboarding time down sharply, and senior staff reclaiming the day they lose to internal Q&A.
Quotes that take three days to leave the building lose to the competitor who answered in an hour. We automate the extract-decide-generate-approve chain end to end, keeping humans at the decision points and taking them out of the retyping.
- Document extraction from PDFs, scans, emails and Arabic paperwork
- Automated quotation and proposal generation from your pricing rules
- Multi-stage approval chains with delegation, escalation and full audit trail
- Contract review assistance — clause extraction, deviation flagging, renewal alerts
- UAE VAT-compliant invoicing and e-invoicing-ready document generation
- Integration with your ERP, accounting and e-signature tooling
Typical result: quotation turnaround from days to under an hour, with an approval trail an auditor can follow.
Customer support and operations automation
Beyond the front desk, the same techniques take the repetitive weight out of operations — ticket triage, order exceptions, reconciliation, reporting and the recurring back-office tasks nobody put on a roadmap because they were 'just how it works here'.
- Ticket triage, categorisation, routing and draft-reply generation
- Order, delivery and exception handling with proactive customer updates
- Reconciliation and data-quality automation across disconnected systems
- Scheduled reporting delivered where the team already works
- Voice and call-summary automation for contact-centre teams
- Human-in-the-loop checkpoints wherever a mistake would be expensive
Typical result: routine ticket volume down 40–60%, with quality holding because humans still own the edge cases.
Built for how UAE businesses actually run
Four things shape every automation we ship here. WhatsApp carries a share of commercial conversation that would look implausible in Europe or North America, so it is the first channel we build for rather than the last. Customers switch between Arabic and English inside a single sentence, which breaks assistants that were only ever evaluated in English. The working week runs Sunday to Thursday, and Ramadan hours change response expectations — automations that ignore that annoy people. And for banking, healthcare and government-adjacent clients, data residency is not negotiable, so we deploy on Azure UAE North, AWS Bahrain or G42, and run open-weight models entirely inside your own network when nothing may leave it. The UAE National AI Strategy 2031 has moved budget into exactly this territory; what it has not done is make a badly-scoped pilot succeed.
Delivered across Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, Umm Al Quwain and Al Ain — and for clients operating from Business Bay, DIFC, DMCC Crypto Centre, Dubai Internet City.
Ready to talk AI & Automation?
Send a brief and a senior engineer replies within one business day — with an honest read on scope, cost and whether we are the right team for it.
Services inside this practice
WhatsApp AI Agents
Always-on WhatsApp agents that answer, qualify and book in Arabic and English — then hand to a human at exactly the right moment.
View serviceCRM & Sales Automation
Capture, score, route and chase every lead automatically — so the expensive leak of enquiries nobody worked finally closes.
View serviceKnowledge Assistants
Ask your policies, contracts and project history in plain language — with permissions respected and every answer citing its source.
View serviceDocument & Workflow Automation
Quotes out in an hour instead of three days — with extraction, generation, approval chains and an audit trail that satisfies your auditor.
View serviceAI Development
LLM applications, Arabic-capable assistants, RAG systems and computer vision — deployed with UAE data residency.
View serviceHow the work runs
Requirements & Planning
We interrogate the brief before we price it — commercial goals, regulatory perimeter, integration reality and the constraints nobody wrote down. You leave discovery with a scoped backlog, architecture, fixed price and a delivery date we intend to keep.
Wireframe & Design
Information architecture, wireframes, then a full design system in Figma with real content and every state designed — empty, loading, error, RTL. Prototypes go in front of real users before engineering starts.
Development
Two-week sprints against a visible board. Every increment is deployed to a staging URL you can open on your own phone, so progress is something you use rather than something we describe.
Debugging & Testing
Automated unit, integration and end-to-end suites in CI, plus manual QA on real devices, load testing, accessibility audit and — for anything touching value — independent security review.
MVP Launch
Staged rollout with monitoring, alerting and rollback rehearsed in advance. Store submissions, DNS, SSL, analytics and search infrastructure are handled by us, not handed to you as a checklist.
Maintenance & Growth
SLA-backed support, dependency and security patching, performance budgets held to, and a quarterly roadmap review that ties the next build to what the data is actually telling you.
AI & Automation FAQs
Cost, timelines, data residency and the questions UAE clients ask us most.
How much does AI automation cost in Dubai?
A single scoped automation — a WhatsApp service agent, or a quotation workflow — typically runs AED 45,000 to AED 130,000. A connected programme across sales, support and operations usually lands between AED 200,000 and AED 850,000. Model inference and infrastructure are ongoing costs we model with you upfront rather than leaving as a surprise. Every engagement is fixed-price after a paid two-week discovery.
How quickly will we see a result?
The first automation is usually live in four to eight weeks. We deliberately sequence the highest-friction, lowest-risk process first so there is a measurable result before the wider programme is committed — and we agree the metric that defines success before we start building.
Will the AI say something wrong to a customer?
That is the risk we design against hardest. Answers are grounded in your own approved content with mandatory citation, outputs are validated against a schema, and anything outside scope hits a refusal path that hands to a human rather than improvising. We build an evaluation suite from your real queries and re-run it on every change, and for commercially sensitive flows — pricing, commitments, complaints — a human stays in the loop by design.
Can our data stay inside the UAE?
Yes. We deploy on Azure UAE North, AWS Bahrain and G42 for in-region residency, and for the strictest cases we run open-weight models on your own infrastructure so no data leaves your network at all.
Do we need to replace our CRM?
Usually not, and we will tell you when the honest answer is that your current CRM is fine and the problem is process. We work with HubSpot, Zoho, Salesforce, Dynamics, Odoo and Pipedrive. Migration is a project we take on when it is genuinely warranted, not a default upsell.
Does it handle Arabic properly?
Yes — Modern Standard Arabic, Gulf dialect, and the Arabic-English code-switching real customers use. We build Arabic-specific evaluation sets, because English benchmarks tell you close to nothing about how an assistant will perform for a Gulf user, and we render RTL correctly everywhere the assistant appears.
Which AI models do you use?
We are model-agnostic and choose against your accuracy, latency, cost and residency constraints — frontier hosted models including the Claude and GPT families, alongside open-weight options such as Llama and Qwen where on-premise deployment is required. We benchmark candidates on your data before recommending one.
What if we already tried an AI pilot and it went nowhere?
That is a common starting point, and the cause is usually scoping rather than technology — a pilot built to demonstrate capability rather than to remove a specific cost. We begin with a paid audit of where your hours and leads actually go, and we are willing to conclude that automation is not the highest-value fix.
The rest of what we do
Digital Product Engineering
SaaS platforms, customer portals, web and mobile products, e-commerce and marketplaces, ERP and CRM integration, and rescue work on systems that have stopped moving.
Explore Product EngineeringBlockchain & Web3 Engineering
Smart-contract development with audit coordination, tokenisation infrastructure, wallet and chain integrations, RWA and regulated-platform builds, and enterprise blockchain systems.
Explore Blockchain & Web3